TERMS AND CONDITIONS

Operator and supplier of goods: Mgr. Jana Salabová
Registered office: 17. listopadu 77, 562 01 Ústí nad Orlicí
Company ID (IČO): 11147903
Registered in the Trade Register maintained by the Municipal Office in Ústí nad Orlicí

for the sale of goods through the online store located at: http://www.zlatnictvisalaba.cz

On our jewelry you may find the following types of hallmarks:

• State hallmark (hallmark guaranteed by the State Assay Office)

• Fineness hallmark (number indicating the proportion/purity of the metal)

• Maker’s hallmark (mark of the manufacturer who produced the item)

• Responsibility hallmark (mark of the importer of the item)
  
  

Since 1992 we have been a registered seller and manufacturer with the Assay Office of the Czech Republic.

Bank details
Fio banka: 2001334474/2010
Phone: +420 777 131 306
E-mail: salabova@zlatnictvisalaba.cz

1. INTRODUCTORY PROVISIONS

1.1. These Terms and Conditions (hereinafter referred to as the “Terms and Conditions”) of Zlatnictví Salaba, with its registered office at 17. listopadu 77, 562 01 Ústí nad Orlicí, Company ID: 11147903, registered in the Trade Register maintained by the Municipal Office in Ústí nad Orlicí (hereinafter referred to as the “Seller”), regulate, in accordance with Section 1751 (1) of Act No. 89/2012 Coll., the Civil Code (hereinafter referred to as the “Civil Code”), the mutual rights and obligations of the parties arising in connection with or pursuant to a purchase contract (hereinafter referred to as the “Purchase Contract”) concluded between the Seller and another natural person (hereinafter referred to as the “Buyer”) through the Seller’s online store. The online store is operated by the Seller on the website located at www.zlatnictvisalaba.cz (hereinafter referred to as the “Website”), through the interface of the Website (hereinafter referred to as the “Web Interface of the Store”).

1.2. These Terms and Conditions do not apply to cases where the person intending to purchase goods from the Seller is a legal entity or a person acting within the scope of their business activity or within the scope of their independent practice of profession.

1.3. Provisions deviating from the Terms and Conditions may be agreed upon in the Purchase Contract. Deviating arrangements in the Purchase Contract shall take precedence over the provisions of the Terms and Conditions.

1.4. The provisions of the Terms and Conditions are an integral part of the Purchase Contract. The Purchase Contract and the Terms and Conditions are executed in the Czech language. The Purchase Contract may be concluded in the Czech language.

1.5. The Seller may amend or supplement these Terms and Conditions. This provision shall not affect the rights and obligations that arose during the validity of the previous version of the Terms and Conditions.

2. USER ACCOUNT

2.1. Based on the Buyer’s registration on the Website, the Buyer may access their user interface. From their user interface, the Buyer may place orders for goods (hereinafter referred to as the “User Account”). If the Web Interface of the Store allows it, the Buyer may also order goods without registration directly from the Web Interface of the Store.

2.2. When registering on the Website and when ordering goods, the Buyer is obliged to provide correct and truthful information. The Buyer is obliged to update the information provided in the User Account whenever it changes. The information provided by the Buyer in the User Account and when ordering goods is considered correct by the Seller.

2.3. Access to the User Account is secured by a username and password. The Buyer is obliged to maintain confidentiality regarding the information necessary to access their User Account.

2.4. The Buyer is not entitled to allow third parties to use the User Account.

2.5. The Seller may cancel the User Account, especially if the Buyer does not use their User Account for more than 12 months, or if the Buyer breaches their obligations under the Purchase Contract (including these Terms and Conditions).

2.6. The Buyer acknowledges that the User Account may not be available continuously, especially with regard to the necessary maintenance of the Seller’s hardware and software equipment, or the necessary maintenance of third parties’ hardware and software equipment.

3. CONCLUSION OF THE PURCHASE CONTRACT

3.1. All presentations of goods placed on the Web Interface of the Store are of an informative nature, and the Seller is not obliged to conclude a Purchase Contract regarding these goods. The provisions of Section 1732 (2) of the Civil Code shall not apply.

3.2. The Web Interface of the Store contains information about the goods, including the prices of individual goods and the costs of returning the goods if the goods by their nature cannot be returned by ordinary postal means. The prices of the goods are stated including value added tax and all related fees. The prices of the goods remain valid for as long as they are displayed in the Web Interface of the Store. This provision does not limit the Seller’s ability to conclude a Purchase Contract under individually agreed conditions.

3.3. The Web Interface of the Store also contains information about the costs associated with packaging and delivery of the goods. The information about the costs associated with packaging and delivery of the goods listed in the Web Interface of the Store applies only in cases where the goods are delivered within the territory of the Czech Republic.

3.4. To order goods, the Buyer shall fill in the order form in the Web Interface of the Store. The order form contains in particular information about:
3.4.1. the goods being ordered (the Buyer “inserts” the ordered goods into the electronic shopping cart of the Web Interface of the Store),
3.4.2. the method of payment of the purchase price of the goods, details of the required method of delivery of the ordered goods, and
3.4.3. information on the costs associated with the delivery of the goods (hereinafter collectively referred to as the “Order”).

3.5. Before sending the Order to the Seller, the Buyer is allowed to check and change the data that the Buyer has entered into the Order, including with respect to the Buyer’s ability to detect and correct errors made when entering data into the Order. The Buyer sends the Order to the Seller by clicking the “SUBMIT ORDER” button. The data specified in the Order are considered correct by the Seller. The Seller shall immediately confirm receipt of the Order to the Buyer by e-mail to the Buyer’s e-mail address specified in the User Account or in the Order (hereinafter referred to as the “Buyer’s e-mail address”).

3.6. Depending on the nature of the Order (quantity of goods, purchase price, estimated shipping costs), the Seller is always entitled to ask the Buyer for additional confirmation of the Order (for example, in writing or by telephone).

3.7. The contractual relationship between the Seller and the Buyer is established upon the delivery of the acceptance of the Order (acceptance), which is sent by the Seller to the Buyer by e-mail, to the Buyer’s e-mail address.

3.8. The Buyer agrees to the use of remote communication means when concluding the Purchase Contract. The costs incurred by the Buyer when using remote communication means in connection with the conclusion of the Purchase Contract (internet connection costs, telephone call costs) are borne by the Buyer, and these costs do not differ from the basic rate.

4. PRICES AND PAYMENTS

4.1. The price of the goods and any costs associated with the delivery of the goods under the Purchase Contract may be paid by the Buyer to the Seller in the following ways:

• in cash at the Seller’s premises at Zlatnictví Salaba, 17. listopadu 77, 562 01 Ústí nad Orlicí;

• in cash on delivery at the place specified by the Buyer in the Order;

• by wire transfer to the Seller’s account No. 2001334474/2010, maintained with Fio banka (hereinafter referred to as the “Seller’s Account”).

4.2. Together with the purchase price, the Buyer is obliged to pay the Seller also the costs associated with packaging and delivery of the goods in the agreed amount. Unless expressly stated otherwise, the purchase price shall also include the costs associated with delivery of the goods.

4.3. In the case of payment in cash or payment on delivery, the Buyer is required to pay an advance of 50% of the purchase price in advance to the Seller’s Account. The remaining part of the purchase price is payable upon receipt of the goods.

4.4. In the case of cashless payment, the Buyer is obliged to pay the purchase price of the goods together with the variable symbol of the payment. In the case of cashless payment, the Buyer’s obligation to pay the purchase price is fulfilled when the relevant amount is credited to the Seller’s Account, no later than 5 days after the conclusion of the Purchase Contract.

4.5. The Seller is entitled, especially in the event that the Buyer does not provide additional confirmation of the Order (Article 3.6), to demand payment of the entire purchase price before the goods are dispatched to the Buyer. The provisions of Section 2119 (1) of the Civil Code shall not apply.

4.6. Any discounts on the price of goods granted by the Seller to the Buyer cannot be combined.

4.7. If customary in business relations or if stipulated by generally binding legal regulations, the Seller shall issue to the Buyer a tax document – invoice – in respect of payments made under the Purchase Contract. The Seller is a VAT payer. The tax document – invoice – will be issued by the Seller to the Buyer after payment of the price of the goods and will be sent in electronic form to the Buyer’s e-mail address.

5. WITHDRAWAL FROM THE PURCHASE CONTRACT

5.1. The Buyer acknowledges that all our jewelry is made to order and, pursuant to Section 1837 of the Civil Code, it is not possible, among other things, to withdraw from a Purchase Contract for the supply of goods that have been modified according to the Buyer’s wishes or for their person.

5.2. Unless it is a case referred to in Article 5.1 of the Terms and Conditions or another case in which it is not possible to withdraw from the Purchase Contract, the Buyer has the right to withdraw from the Purchase Contract in accordance with Section 1829 (1) of the Civil Code within fourteen (14) days from receipt of the goods, whereby in the case that the subject of the Purchase Contract is several types of goods or the delivery of several parts, this period runs from the date of receipt of the last delivery of goods. Withdrawal from the Purchase Contract must be sent to the Seller within the period specified in the previous sentence. Withdrawal from the Purchase Contract may be sent by the Buyer to the address of the Seller’s establishment.

5.3. In the event of withdrawal from the Purchase Contract pursuant to Article 5.2 of the Terms and Conditions, the Purchase Contract is cancelled from the beginning. The goods must be returned by the Buyer to the Seller within fourteen (14) days from the withdrawal from the Purchase Contract being delivered to the Seller. If the Buyer withdraws from the Purchase Contract, the Buyer bears the costs of returning the goods to the Seller, even if the goods cannot be returned by normal postal means due to their nature.

5.4. In the event of withdrawal from the Purchase Contract pursuant to Article 5.2 of the Terms and Conditions, the Seller shall return the funds received from the Buyer within fourteen (14) days of withdrawal from the Purchase Contract by the Buyer, in the same manner as the Seller received them from the Buyer. The Seller is also entitled to return performance provided by the Buyer already upon return of the goods by the Buyer or in another manner, provided that the Buyer agrees to it and no additional costs are incurred by the Buyer. If the Buyer withdraws from the Purchase Contract, the Seller is not obliged to return the received funds to the Buyer before the Buyer returns the goods or proves that the goods have been sent to the Seller.

5.5. The Seller is entitled to set off unilaterally any claim for damages incurred on the goods against the Buyer’s claim for a refund of the purchase price.

5.6. In cases where the Buyer has the right to withdraw from the Purchase Contract pursuant to Section 1829 (1) of the Civil Code, the Seller is also entitled to withdraw from the Purchase Contract at any time until the Buyer has taken delivery of the goods. In such a case, the Seller shall refund the purchase price to the Buyer without undue delay, by wire transfer to the account specified by the Buyer.

5.7. If a gift is provided to the Buyer together with the goods, the gift agreement between the Seller and the Buyer is concluded with the condition subsequent that if the Buyer withdraws from the Purchase Contract, the gift agreement shall cease to be effective and the Buyer shall be obliged to return the provided gift to the Seller together with the goods.

6. TRANSPORT AND DELIVERY

6.1. Standard delivery times for all goods are 20 to 30 working days from the date the agreed price of the goods is credited to the Seller’s bank account.

Exceptionally, the delivery period may be extended by our company by an additional 5 working days. If, for serious reasons, the delivery period for jewelry is longer than the above-mentioned delivery time, the customer will be informed immediately, and any delivery period longer than 30 working days must be approved. A working day means a weekday, excluding Saturdays, Sundays, public holidays, or days of rest.

6.2. If the method of transport is agreed upon on the basis of a special request of the Buyer, the Buyer bears the risk and any additional costs associated with this method of transport.

6.3. If the Seller is obliged under the Purchase Contract to deliver the goods to the place specified by the Buyer in the Order, the Buyer is obliged to take delivery of the goods upon delivery.

6.4. If, for reasons on the Buyer’s side, it is necessary to deliver the goods repeatedly or in a manner other than specified in the Order, the Buyer is obliged to pay the costs associated with repeated delivery of the goods, or the costs associated with another method of delivery.

6.5. Upon receipt of the goods from the carrier, the Buyer is obliged to check the integrity of the packaging of the goods and, in the event of any defects, immediately notify the carrier. If damage to the packaging indicating unauthorized entry into the shipment is found, the Buyer is not obliged to accept the shipment from the carrier.

6.6. Other rights and obligations of the parties in the transport of goods may be regulated by the Seller’s special delivery conditions, if issued by the Seller.

7. COMPLAINTS AND WARRANTY

7.1. The rights and obligations of the contracting parties regarding defective performance are governed by the relevant generally binding legal regulations (in particular Sections 1914 to 1925, Sections 2099 to 2117, and Sections 2161 to 2174 of the Civil Code).

7.2. The Seller is liable to the Buyer for ensuring that the goods are free from defects upon receipt. In particular, the Seller is liable to the Buyer that at the time the Buyer took delivery of the goods:
7.2.1. the goods have the properties agreed between the parties, and if there is no such agreement, the goods have the properties that the Seller or manufacturer described or that the Buyer expected given the nature of the goods and based on advertising conducted by them,
7.2.2. the goods are suitable for the purpose which the Seller states for their use or for which goods of this kind are usually used,
7.2.3. the goods correspond in quality or design to the agreed sample or template if the quality or design was determined according to an agreed sample or template,
7.2.4. the goods are in the appropriate quantity, measure, or weight, and
7.2.5. the goods comply with the requirements of legal regulations.

7.3. The provisions of Article 7.2 of the Terms and Conditions shall not apply to goods sold at a lower price for a defect for which the lower price was agreed, to wear and tear of the goods caused by their normal use, to used goods for a defect corresponding to the level of use or wear and tear that the goods had when taken over by the Buyer, or if it follows from the nature of the goods.

7.4. If a defect becomes apparent within six months of receipt, the goods shall be deemed to have been defective at the time of receipt. The Buyer is entitled to exercise the right from a defect that occurs in consumer goods within twenty-four months from receipt.

7.5. The Buyer shall assert the rights from defective performance with the Seller at the address of the Seller’s establishment, where acceptance of the complaint is possible with regard to the assortment of goods sold, or possibly also at the registered office or place of business.

7.6. Other rights and obligations of the parties related to the Seller’s liability for defects may be regulated by the Seller’s Complaints Procedure.

8. OTHER RIGHTS AND OBLIGATIONS OF THE PARTIES

8.1. The Buyer acquires ownership of the goods upon full payment of the purchase price.

8.2. The Seller is not bound in relation to the Buyer by any codes of conduct within the meaning of Section 1826 (1)(e) of the Civil Code.

8.3. Consumer complaints are handled by the Seller via the e-mail address: salabova@zlatnictvisalaba.cz. The Seller shall send information about the settlement of the Buyer’s complaint to the Buyer’s e-mail address.

8.4. The Czech Trade Inspection Authority, with its registered office at Štěpánská 567/15, 120 00 Prague 2, Company ID: 000 20 869, internet address: https://adr.coi.cz/cs, is competent for the out-of-court settlement of consumer disputes arising from the Purchase Contract. The online dispute resolution platform available at http://ec.europa.eu/consumers/od may be used for dispute resolution between the Seller and the Buyer arising from the Purchase Contract.

8.5. The European Consumer Centre Czech Republic, with its registered office at Štěpánská 567/15, 120 00 Prague 2, internet address: http://www.evropskyspotrebitel.cz, is the contact point pursuant to Regulation (EU) No 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution for consumer disputes and amending Regulation (EC) No 2006/2004 and Directive 2009/22/EC (Regulation on consumer ODR).

8.6. The Seller is authorised to sell goods on the basis of a trade licence. Trade control is carried out, within its competence, by the relevant trade licensing authority. Supervision in the area of personal data protection is exercised by the Office for Personal Data Protection. The Czech Trade Inspection Authority supervises, to a defined extent, compliance with Act No. 634/1992 Coll., on Consumer Protection, as amended.

8.7. The Buyer assumes the risk of a change of circumstances within the meaning of Section 1765 (2) of the Civil Code.

9. PERSONAL DATA PROTECTION (GDPR)

9.1. The protection of the personal data of a Buyer who is a natural person is provided in accordance with Regulation (EU) 2016/679 (GDPR) and Act No. 110/2019 Coll., on the Processing of Personal Data, as amended.

9.2. The Buyer agrees to the processing of the following personal data: name and surname, residential address, Company ID, VAT ID, e-mail address, telephone number (hereinafter collectively referred to as “personal data”).

9.3. The Buyer agrees to the processing of personal data by the Seller for the purposes of exercising the rights and obligations arising from the Purchase Contract and for the purposes of maintaining the User Account. Unless the Buyer chooses otherwise, the Buyer also agrees to the processing of personal data by the Seller for the purpose of sending information and commercial communications to the Buyer. Consent to the processing of personal data in its entirety pursuant to this Article is not a condition that would, in itself, prevent the conclusion of the Purchase Contract.

9.4. The Buyer acknowledges that they are obliged to provide their personal data (during registration, in their User Account, when ordering from the Web Interface of the Store) correctly and truthfully and that they are obliged to inform the Seller without undue delay of any change in their personal data.

9.5. The Seller may authorise a third party to process the Buyer’s personal data as a processor. Apart from persons delivering the goods, personal data will not be disclosed by the Seller to third parties without the Buyer’s prior consent.

9.6. Personal data will be processed for an indefinite period. Personal data will be processed electronically in an automated manner or in printed form in a non-automated manner.

9.7. The Buyer confirms that the personal data provided are accurate and that they have been informed that this is a voluntary provision of personal data.

9.8. In the event that the Buyer believes that the Seller or the processor (Article 9.5) is carrying out processing of their personal data which is contrary to the protection of the Buyer’s private and personal life or contrary to the law, especially if the personal data are inaccurate with regard to the purpose of their processing, the Buyer may:
9.8.1. request an explanation from the Seller or the processor,
9.8.2. request that the Seller or the processor remedy the situation.

9.9. If the Buyer requests information about the processing of their personal data, the Seller is obliged to provide this information. The Seller has the right to request reasonable compensation not exceeding the costs necessary to provide the information.

10. COMMERCIAL COMMUNICATIONS AND COOKIES

10.1. The Buyer agrees to receive information related to the Seller’s goods, services, or business at the Buyer’s e-mail address and further agrees to receive commercial communications from the Seller at the Buyer’s e-mail address.

10.2. The Buyer agrees to the storage of cookies on their computer. If the purchase on the Website can be made and the Seller’s obligations under the Purchase Contract can be fulfilled without the storage of cookies on the Buyer’s computer, the Buyer may withdraw consent under the previous sentence at any time.

11. DELIVERY

11.1. Notices relating to the relationship between the Seller and the Buyer, in particular regarding withdrawal from the Purchase Contract, must be delivered by post in the form of a registered letter, unless otherwise specified in the Purchase Contract. Notices shall be delivered to the relevant contact address of the other party and shall be deemed delivered and effective at the moment of their delivery by post, except for a notice of withdrawal from the contract made by the Buyer, where the withdrawal is effective if the notice is sent by the Buyer within the withdrawal period.

11.2. A notice shall also be deemed delivered if acceptance was refused by the addressee, if it was not collected within the storage period, or if it was returned as undeliverable.

11.3. The contracting parties may deliver regular correspondence to each other by e-mail, to the e-mail address specified in the Buyer’s User Account or in the Order, respectively to the e-mail address specified on the Seller’s Website.

12. FINAL PROVISIONS

12.1. If the relationship established by the Purchase Contract contains an international (foreign) element, the parties agree that the relationship shall be governed by Czech law. This is without prejudice to the consumer’s rights arising from generally binding legal regulations.

12.2. If any provision of the Terms and Conditions is invalid or ineffective, or becomes so, a provision shall be substituted whose meaning is as close as possible to the invalid provision. The invalidity or ineffectiveness of one provision shall not affect the validity of the other provisions. Amendments and supplements to the Purchase Contract or the Terms and Conditions require written form.

12.3. The Purchase Contract, including the Terms and Conditions, is archived by the Seller in electronic form and is not accessible.

12.4. Seller’s contact details: Zlatnictví SALABA, 17. listopadu 77, 562 01 Ústí nad Orlicí, salabova@zlatnictvisalaba.cz, +420 777 131 306.

In Ústí nad Orlicí, dated 1 September 2025